We believe that if we want to be a world class Kiwi Company, we shouldn’t just employ people, divide them into functional departments and tell them what to do. Instead, we defined a purpose - to solve what matters for our customers and their moving world - and go about achieving this by setting clear goals and expectations and embracing diversity of thought. At Z, Customer Experience is at the heart of everything we do - our strategy, capability development and investment decisions. We're creating and continually developing products and digital channels our customers will love and that make their lives easier. Our Commercial team is all about delivering what matters to our business customers – providing them with what they need, when they need it to ensure their businesses run smoothly and efficiently. [color=windowtext]Here at Z, we embrace change and growth and in this team we have lots going on! One of the team is moving to a new role within Z and another is going on their parental leave journey, creating two new opportunities. One is a 12-month fixed term contract covering parental leave and the other is a 6 month fixed term contract. Please visit our careers website to select which role you would like to apply for [/color]https://www.z.co.nz/about-z/careers-at-z/work-at-a-z-office/our-vacancies/ Working as a Customer Operations Coordinator / Kairuruku Kawenga Kiritaki will see you work alongside our Customer Managers and play a critical role in ensuring our customers receive an exceptional operations and service experience. In this busy, varied role you’ll be involved at every stage of the customer lifecycle – from prospecting and proposals, to contracts, onboarding and everything beyond. [b]You will have the opportunity to[/b] [ml][ul][li indent=0 align=left]Partner with our Customer Managers to ensure we meet standards of care[/li][li indent=0 align=left]Closely manage and swiftly resolve customer queries and issues[/li][li indent=0 align=left]Deliver exceptional customer experience and satisfaction through continuous improvement of our service levels[/li][li indent=0 align=left]Work across our business connecting with a wide range of people at multiple levels[/li][li indent=0 align=left]Use your initiative, knowledge and good judgment to make decisions on what needs to be done[/li][li indent=0 align=left]Work in a close-knit team that are passionate about doing the best for our customers[/li][/ul][/ml] [b]What you’ll bring to Z[/b] [ml][ul][li indent=0 align=left]Ambition, plenty of initiative and get-up-and-go [/li][li indent=0 align=left]Previous customer support experience, ideally 3+ years[/li][li indent=0 align=left]The ability and desire to build strong relationships with internal stakeholders and customers[/li][li indent=0 align=left]Strong commitment to quality and attention to detail[/li][li indent=0 align=left]A customer centric approach to your work[/li][li indent=0 align=left]Good judgement on priorities and outcomes[/li][li indent=0 align=left]Excellent communication skills, both written and verbal[/li][/ul][/ml] And of course, you’ll be passionate about what matters to Z, embracing and living our values to help us deliver on our aspirations and broader commitment to Aotearoa New Zealand. Don’t meet every single requirement? Studies have shown that women and people in minority communities are less likely to apply to jobs unless they meet every single requirement. At Z we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. [b]What we can offer you [/b] [ml][ul][li indent=0 align=left]A competitive remuneration package including enhanced employer contribution for KiwiSaver[/li][li indent=0 align=left]Generous leave provisions including enhanced sick leave[/li][li indent=0 align=left]The opportunity to contribute and be part of a supportive team that is here to make a difference[/li][li indent=0 align=left]A chance to build your own capability through learning from some the industry’s most knowledgeable people who have a desire to share their insights along with access to upskilling opportunities and career development across the organisation[/li][li indent=0 align=left]Two days a year to do Good in your Hood, though our volunteering scheme, a chance for you to help others in your community in a meaningful way to you[/li][/ul][/ml] The base salary range for these roles is $71,740 to $84,400 per annum, we also offer a 5% KiwiSaver employer contribution.[color=rgb(46, 56, 73)] [/color] [b]Why Z?[/b] Z is a dynamic and innovative Kiwi company that provides energy solutions for today while working on playing our part in Aotearoa’s shift towards a low-carbon future – a transition that we’re passionate about. Being proudly Kiwi, we’re up for challenging the status quo, stand-up for what we believe is right and most importantly, we back our team to bring their true selves to work every day. Our flexible working approach and Rainbow Tick and Gender Tick accreditations - backed by our strong company values, Stand Up Tū Kaha, Speak Out Tū Maia, Side by Side Tū Kotahi - have created an open and inclusive workplace that promotes personal development, and is underpinned by a desire for our people and our communities to succeed. We’re distinctive in our approach and if you’re up for a challenge, we’d love you to be part of it. If this sounds like a place you believe you can add value and grow your own capability, then make sure you read [url=https://znz-webbackendassets-s3bucket-prod.s3.ap-southeast-2.amazonaws.com/public/zenergy/about-z/documents/Z-Energy-Our-Why.pdf][b]Our Why[/b][/url], it’s our founding document and provides further insights in what it means to part of the Z whanau. If Z feels like a good match for your head and your heart, come join us for one heck of a journey! [b]Whakauru | Apply[/b] Please include a cover letter in your application, telling us why you’re a great fit for Z. Applications close: [b]Wednesday 28th September 2022[/b] Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time. To be considered for this position you must have the legal right to live and work in New Zealand.